- Help Center
Frequently Asked Questions
Answers to common questions about our commercial cleaning services, the Robotics Initiative, and careers at Peachtree.
Getting Started
How do I choose a commercial cleaning company for my facility?
Look for insured and background-checked crews, a written scope of work (not a vague verbal promise), consistent quality checks after each visit, and a real point of contact rather than a call center. Ask how fast they respond to a quote request, that’s usually a good signal of how responsive they’ll be once you’re a client.
What areas of Metro Atlanta do you serve?
Atlanta, Buckhead, Midtown, Sandy Springs, Marietta, Decatur, Alpharetta, Roswell, and surrounding communities. If your address isn’t listed, call us, we can usually still cover it.
How does the process work from first contact to first clean?
Request a quote, we assess your facility (in person or virtually) and confirm scope and timing, then our crew delivers to that spec. Every visit ends with a documented quality check, and you get one consistent point of contact for ongoing support.
How quickly can you start service?
Office Building Cleaning
How often should an office be professionally cleaned?
Most offices land somewhere between 2–5 cleanings a week depending on headcount and foot traffic, though restrooms, kitchens, and lobbies often justify daily attention. We’ll recommend a frequency once we’ve walked your space.
What's included in office cleaning service?
Workstations, conference rooms, restrooms, break rooms, and common areas, with add-ons available for glass, floor care, and high-touch sanitizing depending on your scope.
Can cleaning happen outside office hours?
Do you clean coworking spaces and multi-tenant buildings, or just single-company offices?
What's the difference between janitorial service and full commercial office cleaning?
Apartment Community Cleaning
What's the difference between common-area cleaning and a unit turn?
Common-area cleaning covers clubhouses, leasing offices, hallways, and fitness centers on a recurring basis. A “turn” (or move-out turn) is a one-time deep clean of a vacated unit to get it lease-ready, different scope, different urgency.
How fast can you turn an apartment unit for leasing?
Do you clean amenity spaces like clubhouses, fitness centers, and leasing offices?
Do you work with property management companies overseeing multiple communities?
Can you schedule around move-in/move-out and leasing deadlines?
Warehouse & Industrial Cleaning
What does warehouse cleaning typically include?
Floor care, production area cleaning, loading dock upkeep, restrooms, and common areas, scaled to the size and layout of your facility.
Can you clean around active shifts without disrupting operations?
Yes, shift-aligned scheduling is standard for our warehouse and industrial clients. We work around your production and shipping windows, not the reverse.
Do you handle large or multi-building industrial sites?
Yes, our warehouse and industrial clients include logistics facilities, distribution centers, and manufacturing sites of varying scale.
Is warehouse cleaning just cosmetic, or does it support safety compliance too?
Both. Clear floors, controlled dust, and clean walkways reduce slip and trip hazards in addition to keeping the facility presentable.
Do you offer recurring plans for warehouses, or only one-time cleans?
Recurring service is the norm here, floors, docks, and high-traffic areas need consistent upkeep rather than a single deep clean.
Medical Facility Cleaning
Do you clean medical and dental offices?
Yes, medical facility cleaning is one of our core service lines, with protocols suited to healthcare environments and compliance expectations.
Do you offer green or fragrance-free cleaning products for medical spaces?
Yes, we can accommodate specialized medical-grade or fragrance-free product requests in addition to our standard eco-friendly options.
Are your crews background-checked before working in medical facilities?
Yes, every crew member is background-checked, insured, and bonded before stepping into any client facility, medical or otherwise.
Pricing, Quotes & Contracts
How does the quote process work?
Share your facility type, approximate square footage, and desired frequency by phone or the contact form. We respond with transparent, itemized pricing, generally within one business hour during business days.
How is a scope of work built?
We walk the facility (in person or virtually), document surfaces, traffic patterns, and your priorities, then put together a written scope you approve before the first visit, so there’s no ambiguity about what’s included.
Recurring vs. one-time cleaning, which should I choose?
Recurring plans suit spaces in regular use, offices, apartment common areas, warehouses. One-time service fits move-out turns, post-construction cleanup, or a single deep clean before an inspection or event. Many clients start with a one-time clean to evaluate quality before committing to recurring service.
Is there a contract, and can I change my schedule later?
We build flexible service plans, daily, weekly, or custom rotations, and can adjust frequency as your needs change. Ask your account manager about your specific agreement’s terms.
Are you insured?
Yes, we carry general liability and workers’ compensation coverage, and can provide a certificate of insurance on request.
Switching Cleaning Companies
How do I switch commercial cleaning companies without a service gap?
Reach out ahead of your current contract’s notice period and we’ll build a transition schedule so there’s no lapse. We typically run an initial walkthrough clean to reset the space to our standard from day one.
What if I'm unhappy with my current provider?
Inconsistent quality and missed communication are the most common reasons clients switch to us. Every account starts with a documented scope of work and ends every visit with a quality check, so there’s a clear, verifiable standard from the start.
Can I try a one-time clean before switching fully?
Yes, a one-time deep clean is a low-risk way to compare our standard against your current provider before moving to a recurring plan.
Robotics Initiative — Commercial Clients
What is the Robotics Initiative, and does it apply to commercial cleaning too?
Yes. As part of our commercial cleaning service, select appointments at office, apartment, warehouse, or medical facilities may be recorded to help train and improve our AI-powered robotic cleaning systems. It’s a business-first program: transparent, voluntary, and never a condition of service.
Do you need our permission before recording a commercial appointment?
Yes, always. Recording only happens after written authorization from the business owner or facility manager, never by default and never without that sign-off.
Is a human cleaning crew still present during a recorded visit?
Yes. Trained cleaning staff are present throughout every appointment, recorded or not, this is a data-collection layer on top of standard service, not a replacement for it.
Will participating change our cleaning service or pricing?
No. Participation is completely voluntary and has no bearing on your service scope, schedule, or rate. You’re simply opting in to help develop future robotic cleaning technology.
Can our business withdraw consent after agreeing to participate?
Yes, at any time. Withdrawing consent stops future recording immediately and doesn’t affect your ongoing cleaning service.
How is the recorded data handled?
Securely and encrypted. It’s used specifically to train and refine our robotic cleaning systems, not shared or used for unrelated purposes.
Who can authorize participation on behalf of our company?
The business owner or facility manager, only someone with that authority can provide the written consent needed before any recording takes place.
Free Home Cleaning / Robotics Initiative — Homeowners
How does the free home cleaning program work?
Qualified Atlanta-area homeowners receive recurring professional cleaning at no cost, as part of our Robotics Initiative research program supporting the development of AI-powered robotic cleaning systems.
Will my cleaning appointment be recorded?
Only with your explicit written consent. Recording is used strictly to help train and improve our robotic cleaning systems, and trained cleaning professionals are present throughout every visit regardless of recording status.
Is participation voluntary, and can I withdraw?
Yes, participation is completely voluntary and you can withdraw consent at any time, with no effect on your ability to receive service.
Do I have to purchase anything to join the free home cleaning program?
No. The program is free, with no purchase, contract, or upsell attached.
Is this the same program as the commercial Robotics Initiative?
It’s the same underlying research program, but this residential track is for qualified homeowners receiving free cleaning, while the commercial track applies to paying business clients who opt in during a regular service appointment.
Careers & Recruitment
How do I apply for a cleaning position at Peachtree?
Apply through our careers page. Applications are reviewed on a rolling basis and we follow up by phone or email.
Do you offer flexible schedules for cleaning staff?
Yes, day, evening, and overnight routes are available throughout Metro Atlanta.
Do I need prior cleaning experience to apply?
Experience helps but isn’t required. Every new hire is trained on Peachtree’s cleaning protocols and standards before starting routes.